PO BOX 217, Poway, California 92074
Great Western Lacrosse
Return & Refund Policy
The Address for Return is
Great Western Lacrosse LLC
PO BOX 217
Poway, California 92074
We want you happy each and every time you buy from us. If you don't like what
we sent you, let us know. We'll issue you a refund, replacement, or
merchandise credit for any product that has not been personalized or
customized. For our personalized and customized products, we guarantee
that they will be 100% free from defects in materials and workmanship. If they’re
not, you may return them to us in their original condition for a prompt credit,
exchange or full refund. And we'll be friendly about it too with no hassles --
that's our commitment to customer service excellence!
Our Return Policy
For a full product refund, store credit, or exchange, please return your item(s) to
us within 15 days of when you receive them and in the original condition (please,
no worn or washed items). We will not reimburse the shipping costs to send an
item back. Please include a copy of the invoice you received with a note indicating if
you’d prefer an exchange, replacement or a refund. We'd also like to know why
you're returning the product, so we can improve our products and service.
Exchanges for a different style, size or color not due to a manufacturing defect or
an order processing error will incur normal shipping charges when the product
is reshipped to you.
Keep in mind that personalized and customized items cannot be returned
or exchanged for any reason.
We do recommend that you return products to us insured. The United States
Postal Service will insure your package to guard against loss. If something
happens in transit and the package doesn't get delivered, we cannot complete
Cancellations and changes must be made by close of the same business day
you place your order.
Our Refund Policies
We offer full refunds for our summer camps (except the Goalie Camp) for anyone
and any reason until June 15th of the current year (Goalie Camp deadline is June 1st).
After June 15th (June 1st), the deposit of $400.00 is non-refundable, as it is paid to
the University to secure your child a place to live while at camp. After June 15th (June 1st), all monies will be refunded except the camp deposit.
Before June 15th (Before June 1st - Goalies) - Full Refund
After June 15th (After June 1st - Goalies) - Partial Refund minus the Deposit
After July 1st - NO REFUND of any money.
This goes for all Camps...The Great Western Summer Boys Teaching Camp,
Shooting Camp, Face-Off Camp, Defense Camp, Beginner Camp & Defense
Camp. The Goalie Camp refund deadline in June 1st.
We offer full refunds for anyone for any reason up until opening day of play
each year. If you play in a game, there is no refund. There are no refunds for any
reason after the second session.
The address for returns is:
Great Western Lacrosse Company
PO BOX 217
Poway, California, 92074
If you have any additional questions,
please call us at (858) 883-2491 or e-mail us at email@example.com